Return & Refund Policy

Hipolife's Commitment to Your Satisfaction 

At Hipolife, we are dedicated to providing you with solutions that address your needs. We stand behind the effectiveness of our products, encouraging you to experience the full benefits for a minimum of 14 days. If, after this period, you remain unsatisfied within our 30-day money-back guarantee, kindly reach out to us at contactsupport@hipolife.com.

Cancellation Policy

Changes or cancellations to your order must be made within 24 hours of placement. After this timeframe, as orders enter processing, requests may not be accommodated. If cancellation occurs within 24 hours, expect a refund processed within 7 business days.

30-Day Money Back Guarantee

Confident in our products, we recommend a 14-day trial. Should you wish to return items after this period but within the 30-day guarantee, contact us. Note that shipping fees are non-refundable.

To initiate a return, contact our support team via the form on our Contact Us page or email us directly at contactsupport@hipolife.com. Expedite your return by providing your Order Number or the Name and E-Mail Address used for the order.

Damaged Items

We pack our products meticulously to prevent damage. Report damaged items within 72 hours of delivery. Email contactsupport@hipolife.com with a clear photo of the damage. We'll assess eligibility for a no-cost replacement. We do not refund or replace items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim for timely delivery, we are not liable for delays beyond our control, such as those by the courier or customs. For delivery issues, contact the courier. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Ensure the correct shipping address at checkout. If incorrect and not notified within 24 hours, no resend or refund entitlement exists.

Policy Changes Alert!

Please note that we reserve the right to modify this Return & Refund Policy. It is the customer's responsibility to review the most recent version before purchasing and using our products. By purchasing and using Hipolife products, customers indicate their acceptance of this policy.